At Swavable, your satisfaction matters to us. If something goes wrong with your order, we’re here to make it right. Please read through our return and refund policy so you know exactly what to expect.
Returns
We accept returns only in cases where a product arrives damaged, defective, or if you’ve received the wrong item entirely. We know how frustrating that can be, and we’ll do our best to resolve it quickly.
To initiate a return, please reach out to us within 3 days of delivery with your order details and clear photos or videos showing the issue.
For a return to be accepted, the item must:
* Be unused and in its original condition
* Be packed in its original packaging, wherever possible
* Come with your order details or proof of purchase
* Clearly show the damage, defect, or incorrect item received
Please note that we may not be able to accept returns for items that have been used, washed, altered, or damaged after delivery due to mishandling.
Refunds
Once we receive and inspect the returned item, we’ll let you know whether your refund has been approved or not. If approved, your refund will be processed within 5–10 business days and credited back to your original payment method. The exact time it reflects in your account may depend on your bank or payment provider.
If you haven’t received your refund after the expected period, here’s what we suggest:
* Double-check your bank account or payment app
* Reach out to your payment provider or card-issuing bank
* Keep in mind that processing times can sometimes vary between banks
If you’ve done all of the above and still haven’t received your refund, don’t hesitate to contact us at support@swavable.com — we’ll look into it for you.
Need Help?
For any questions related to returns or refunds, our team is ready to help:
Email: support@swavable.com
Live Chat: Available on our website during business hours